1) Do you have a minimum order requirement?

Yes, our minimum order requirement of $100USD per order.

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2) How much does it cost for shipping?

Please refer to our shipping policy http://www.cerijewelry.com/t-shipping-policy.aspx for cost information.

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3) What payment methods do you accept?

We accept: Visa/Mastercard/Discover/American Express, and Paypal. Please note that we do NOT accept COD as a payment method. .

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4) What is the delivery time frame?

We will usually ship out an approved order within 24 hours (excluding weekends and holidays), and then we will use the shipping method that has been chosen on your order. Please note that orders placed during the Thanksgiving holiday weekend may be delayed by an extra business day due to our high volume of orders.

Fedex Ground - 3 to 7 business days
Fedex 2 Day Air - 2 business days
Fedex Overnight standard - 1 business day
International Priority – 1-3 business days

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5) Do you have the items in stock?

We synchronize our inventories with our website daily. A pop-up window will appear if you attempt to add items that are out of stock or have insufficient stock on hand. However, due to the high volume of orders that we receive daily, some items may unfortunately already be out of stock by the time your order is placed. Normally, we ship most orders at 80%-100% fulfillment rate.

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6) I have my own design and wishes to custom made my merchandise, can you do that?

Yes, we can manufacture any fashion accessories, as long as it is legal to do so. The minimum requirement is 1000 pieces and different products have different requirement.

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7) Do you drop ship?

Due to the complexity and high cost of implementing the dropship program, it is not feasible for us to setup the program at this time. However, we will reconsider it in the future.

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8) Do you ship internationally?

Yes we do ship worldwide and we only charge a flat fee of $45 shipping (to most foreign countries) regardless of the volume of the order. We have contracts with Fedex that can offer you more discounts and better service than other carriers therefore the more you buy the more you save.

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9) Do you do closeout sales?

We do have excess inventory from time to time and they will appear in the Sales or Clearance sections.

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10) Do you have a catalog you can send me?

Unfortunately, we do not have a catalog. All of our products are available on line only.

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11) Must I submit the reseller information?

If you are located in California and want to waive the sales tax 8.75% from your order then you must submit a California Seller Certificate (http://www.boe.ca.gov/pdf/boe230.pdf) with us. Please complete the certificate and fax 1-626-810-3231 or Contact Us

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12) Do you have a size chart for jewelry?

Yes, it is located at http://www.cerijewelry.com/skins/skin_1/images/ES_ringsize.html.

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13) Why is my credit card charged when you didn’t ship my order yet?

There is a difference between “Authorization” and “Charged”. Like any other credit card purchase, the credit card company will put a hold on the funds that are reserved for the merchants to charge at a later date. We only charge when we shipped the products, therefore the transaction is just authorized.

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14) Do I need to have a company in order to buy from CeriJewelry.com?

You do not need to have a company in order to buy from us as long as your order meets the minimum purchase requirement of $100.

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15) What do all the shipping methods mean?

FedEx Standard Overnight® – Overnight delivery in the U.S. by 3pm, or 4:30pm in rural areas.
FedEx 2Day® –Delivery in the U.S. by 4:30pm (7pm to residences) in 2 business days.
FedEx® Ground –Delivery in 1-5 business days in the contiguous U.S.
FedEx International Priority® – Time-definite delivery in 1-3 business days to more than 210 countries.

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16) I need a RMA for my order

Please read our return policy at http://www.cerijewelry.com/t-return-policy.aspx and follow the instructions there.

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17) I need to obtain more information (size, dimension, appearance) for certain products?

Please check out the product description of the products. If the information is not available please contact us and we will try our best to provide the information..

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18) Some items are missing from my order.

As indicated above our normal fulfillment rate is about 80% - 100% therefore it is likely that some items are out of stock/backorder/discontinued. If you have been billed for items that are not received please contact us and we will investigate the matter immediately.

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19) I have a show/deadline to meet in a certain date; can you deliver by that time?

We will try our best to meet customers’ deadlines. However, due to the high demand on our products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal. Please note that Cerijewelry.com does not guarantee to meet any deadlines therefore customers cannot use it as a base for cancellation of orders.

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20) Do you sell fake/replica/knockoff fashion accessories?

No, we don’t. We only sell high quality, non-brand products.