Cerijewelry.com will refund a product only if the product is delivered with 1 of these 2 conditions.
Wrong product - If you received a wrong product due to our shipping mistake,
please notify us within 2 business days and we will arrange for you to return
the incorrect product and we will issue a refund for the purchase price (including return postage paid up to $5.00). For items that are sold
in cases such as shoes and sunglasses we will replace the whole case at our own
expense.
Defective Product - If you received a defective product, please notify us within
2 business days and we will assign a RMA for you to return the product back to us. After we have examined and confirmed the defective product
we will issue a refund for the purchase price (including return postage paid up to $5.00).
Procedure to file for Returns:
If your products meet one of the conditions above, you have 14 days from the day
of delivery to file for a return.
You can request a RMA number by sending an email to sales@cerijewelry.com with
the following information:
Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item along with style number and size detail.
In the return package, please include a copy of your email invoice and your RMA
number. Please also write the RMA# on the outside of the packaging.
Credit Card Refund: Upon receipt of your returned item(s), your credit card refund will be processed within 5 business days and will take 1-2 weeks to
appear on your credit card from the day we have processed the refund depending on your credit card company.
Paypal Refund: Upon receipt of your returned item(s), your PayPal refund will be issued within 5 business days and will take 1-2 days to appear on your PayPal account.
Store Credit: Store credits will be given to the customers for the value of the
returned products for future purchases.
NO Returns will be accepted under the following conditions:
Any refused shipment sent back to Cerijewelry.com does NOT constitute
the right to a refund or credit. The customer will have to make arrangements
with Cerijewelry.com to receive the refused shipment again.
Any returned shipment without the proper RMA# does NOT constitute the
right to a refund or credit and will be refused by Cerijewelry.com.
No returns will be accepted after 14 days of delivery, regardless of
reasons.
We will not accept returns aside from wrong or defective products. We
will not accept returns if you do not like the looks or quality of the
products.
