$10 Flat Rate Domestic Shipping
$45 International Shipping
$100 Minimum Order To Checkout

Welcome to Ceri Jewelry!

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    FAQ

        1. Do you have a minimum order requirement?

          Our minimum order amount is $100 per manufacturer. We have three manufacturers’ products available for sale on our website. To successfully complete an order the minimum amount of $100 for each vendor must be met. You do not have to purchase from all three manufacturers, you have the option to purchase from one, two, or all three.

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        2. How much does it cost for shipping?

          Shipping cost for one manufacturer is a flat rate cost of $7 for standard ground shipping anywhere within the contiguous United States. Shipping cost for multiple manufacturers is a flat rate of $10 for standard ground shipping anywhere within the contiguous United States. Expedited and international shipping costs vary depending on location and parcel size.

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        3. What payment methods do you accept?

          We accept: Visa, MasterCard, Discover, American Express, and Paypal. We also except wire transfers, please contact a sales representative for further information on this payment process. Please note that we do NOT accept COD as a payment method.

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        4. What is the delivery time frame?

          We will usually ship out an approved order within 24-72 hours (excluding weekends and holidays), and then we will use the shipping method that has been chosen on your order. In addition, orders received after 10:00AM PST will be shipped out the following business day.

          USPS Ground - 3 to 7 business days
          FedEx Ground - 3 to 7 business days
          FedEx 2 Day Air - 2 business days
          FedEx Overnight standard - 1 business day
          FedEx International Priority – 3 to 7 business days

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        5. Do you ship internationally?

          Yes we do ship worldwide and we only charge a flat fee of $45 shipping (to most foreign countries) regardless of the volume of the order. We have contracts with FedEx that can offer you more discounts and better service than other carriers therefore the more you buy the more you save. Customs policies, duties, and taxes vary widely from country to country. Please contact your local customs office for more information.

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        6. Do you have a catalog you can send me?

          Unfortunately, we do not have a catalog. All of our products are available online only.

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        7. Must I submit the reseller information?

          If you are located in California and want to waive the sales tax 8.75% from your order then you must submit a California Seller Certificate (http://www.boe.ca.gov/pdf/boe230.pdf) with us. Please complete the certificate and fax 1-626-810-3231 or Contact Us.

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        8. Why is my credit card charged when you didn’t ship my order yet?

          There is a difference between “Authorization” and “Charged”. Like any other credit card purchase, the credit card company will put a hold on the funds that are reserved for the merchants to charge at a later date. We only charge when we shipped the products, therefore the transaction is just authorized.

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        9. Do I need to have a company in order to buy from CeriJewelry.com?

          You do not need to have a company in order to buy from us as long as your order meets the minimum purchase requirement of $100.

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        10. What do all the shipping methods mean?

          – FedEx Standard Overnight®
          – Overnight delivery in the U.S. by 3pm, or 4:30pm in rural areas. FedEx 2Day® 
          – Delivery in the U.S. by 4:30pm (7pm to residences) in 2 business days. FedEx® Ground 
          – Delivery in 1-5 business days in the contiguous U.S. FedEx International Priority® 
          – Time-definite delivery in 1-3 business days to more than 210 countries.

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        11. I need a RMA for my order

          Please read our return policy at Request RMA and follow the instructions there.

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        12. I need to obtain more information (size, dimension, appearance) for certain products?

          Please check out the product description of the products. If the information is not available please contact us and we will try our best to provide the information.

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        13. Why is my credit card charged when you didn’t ship my order yet?

          There is a difference between “Authorization” and “Charged”. Like any other credit card purchase, the credit card company will put a hold on the funds that are reserved for the merchants to charge at a later date. We only charge when we shipped the products, therefore the transaction is just authorized.

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        14. I have a show/deadline to meet in a certain date; can you deliver by that time?

          We will try our best to meet customers’ deadlines. However, due to the high demand on our products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal. Please note that Cerijewelry.com does not guarantee to meet any deadlines therefore customers cannot use it as a base for cancellation of orders.
          What ring sizes do most of your customers order?

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        15. What ring sizes do most of your customers order?

          Our most commonly ordered sizes are:
          Women: Size 7- Size 8
          Men: Size 9 - Size 11

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        16. Does your plating tarnish? And how long does it last?

          The lifespan of your plating depends on how you care for your jewelry and environment. For example, moisture, temperature, sweat etc can all effect lifespan of the plating.
          Our plating is real Rhodium, rhodium is considered a precious metal 3 times more expensive than gold. Unlike other manufacturers that use rhodium substitutes, we use higher quality of German ingredients, therefore our plating lasts much longer than others manufacturers. Also, the thicker the plating is the longer it will last.

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        17. What is the thickness of your plating in terms of Micron?

          For brass based products: Silver plating 1M, 1 Micro meter = 1 Micron = 40 micro inches.
          We have to have E coating for less silver plating, 18K gold base 0.5 Micron, Rhodium 0.03 to 0.05 Micron. For Sterling Silver products: Silver plating 0.5 to 1 Micron or more, 18K Gold plating 1 Micron Vermeil, Rhodium 0.03 to 0.05 Micron.

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        18. Do your products contain any lead or nickel?

          Some of our products may contain small traces of lead and nickel. However, almost all fashion jewelry contains some level of lead and/or nickel. Nickel is used in fine and fashion jewelry as an alloy that enhances brilliance and high polished shine in the metal.