Cerijewelry.com accepts the following payment methods:
Credit Cards - VISA, MasterCard, Discover, and American Express.
Your credit card will be charged once your order is shipped. Your current billing address and phone information must be included with every order. For safety and security reasons, orders will be shipped to the billing address only, unless your shipping address is on file with your credit card company as an alternate shipping address.
We accept Paypal payment from verified account only. Please visit www.paypal.com for more information. The account is free and it will let you setup an account with a credit card and/or checking..
Cancellation - For wholesale purchase, cancellation notice must be submitted either by phone/email no later than 24 hours after the order is placed. During this period if an order has not been sent to the warehouse for processing yet then we can cancel the order. However, due to the high cost of fulfillment and restocking operations, if the order has already gone into the processing period but before shipping then any cancellation will incur a 25% restocking fee. We advised our customers to please make sure you identify the products that you wish to purchase before completing the transaction.
BackOrder/Out of stock items - Please note that due to our large selection of products and fast overturn rate, it is sometimes not possible for us to fulfill 100% of the order. The missing items are either out of stock or in backorder/discontinued status. We will ship out whatever we have in stock and will ONLY charge on the products that we have shipped out. You will NOT be charged for the items that are out of stock or backorder/discontinued and the shipping cost will be adjusted accordingly.
Special/Custom Order ? Special or custom order requested by the customer will not be refundable or exchangeable unless product is damaged during transit. Order with special order status will be communicated to the customer for approval prior to processing.
Order Processing - It takes about 1-3 business days to process your order. If you order is placed after 12pm PST, your order will be processed the next business day. Order placed on the weekends will be processed the next business day. Our operating hours are Monday- Friday 9-5pm PST
Order Status - Order status are updated on an ongoing basis. ?Pending Approval? means that the order has not been approved for processing yet. We will need to verify some information such credit card verification, shipping cost estimation, payment information, etc? before we can approve the order. ?Pending Fulfillment? means that we have sent your order to the warehouses for processing. ?Pending Bill? means we have packed your order but we have not charged for it yet.
Pricing - All prices are subject to change without prior notice. Liability - Cerijewelry.com will not be responsible or liable for any labor, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of the goods.
THESE TERMS, POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
The goal of Cerijewelry.com is to provide a wide selection of fashion jewelry product 24 hours-a-day. Our normal order processing time is between 1 to 5 business days. Delays may occur for products on back order, in limited availability or on special order. Orders placed on weekends or holidays are processed on the next business day.
We understand that you as customers have your own deadlines to meet, and we will try our best to meet those deadlines. However, due to the high turnover rate of the products, there are times when deadlines just cannot be met. We apologize in advance for any such inconvenience. Please make sure to place your order well in advance so that we have ample time to meet those deadlines.
Shipments that are refused or undeliverable will be subject to additional shipping cost, transaction and insurance fees. The customer must make arrangement with us to reship the products. Any refused shipment does not constitute a cancellation. Furthermore, any shipments returned "REFUSED" for any reason will be permanently dropped as a distributor and no further shipments will be made.
Standard Delivery -- USPS 3 to 7 business days.
2nd day -- UPS 2 business days.
Next Day- UPS 1-2 business days (UPS does not deliver on weekends or to PO boxes)
International- UPS or Fedex
(Please inquire the customs and tariff laws on international orders for your country. Ceri Jewelry is not liable to pay customs fees on behalf any international order.)
Please note that the above guidelines are for referencing purposes only. Accurate shipping cost will be calculated after registering/logging in the system and the shipping address has been entered.
Conditions for Returns:
Cerijewelry.com will refund a product only if the product is delivered with 1 of these 2 conditions.
Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product
Defective Product - If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product back to us. After we have examined and confirmed the defective product we will issue a refund for the purchase price (including return postage paid up to $5.00).
Procedure to file for Returns:
If your products meet one of the conditions above, you have 14 days from the day of delivery to file for a return.
You can request a RMA number by visiting RMA Request Form with the following information:
Defective Product - If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product back to us. After we have examined and confirmed the defective product we will issue a refund for the purchase price
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item along with style number and size detail.
In the return package, please include a copy of your email invoice and your RMA number. Please also write the RMA# on the outside of the packaging.
Credit Card Refund: Upon receipt of your returned item(s), your credit card refund will be processed within 5 business days and will take 1-2 weeks to appear on your credit card from the day we have processed the refund depending on your credit card company.
Paypal Refund: Upon receipt of your returned item(s), your PayPal refund will be issued within 5 business days and will take 1-2 days to appear on your PayPal account.
NO Returns will be accepted under the following conditions:
Any refused shipment sent back to Cerijewelry.com does NOT constitute the right to a refund or credit. The customer will have to make arrangements with Cerijewelry.com to receive the refused shipment again.
Any returned shipment without the proper RMA# does NOT constitute the right to a refund or credit and will be refused by Cerijewelry.com.
No returns will be accepted after 14 days of delivery, regardless of reasons.
We will not accept returns aside from wrong or defective products. We will not accept returns if you do not like the looks or quality of the products.
PRIVACY & SECURITY
Members' Personal Information
WE TAKE SPAM EMAILS, FRAUD, AND PRIVACY ISSUES VERY SERIOUSLY, THEREFORE, WE ARE HIGHLY PROTECTIVE OF OUR CUSTOMER'S PERSONAL INFORMATION AND DO NOT SHARE OUR CUSTOMERS PERSONAL INFORMATION WITH ANYONE. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list.
IP Addresses and Demographic Information
When visiting our web site, our web site will identify your computer's IP address for problem analysis and site administration. Your IP address helps us gather broad demographic information. We use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences.
Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. If you use Paypal to send us payment, your credit card information is protected by Paypal and is not passed onto our web site. Paypal also uses strong encryption technology to protect your credit card information.
Having Trouble Receiving Email from Us?
If you are having trouble receiving your order confirmation email, saving coupon email, or promotional email from us. Please check the email program you are using and make sure our email addresses is added in the approved email list.
If you have any questions about this privacy and security statement, the practices of this site, or your dealings with this Web site, just send us your input via email or contact us with contact information listed in our Contact Us page.